A defective product, a refund refused, a service not delivered, a builder's delay or an insurer's rejection. Answer a few questions and NyayaAI works out the last date to act, where to go, what to do in what order and what to collect.
The time limit
What
Period
Runs from
Authority
Consumer complaint
2 years
The date on which the cause of action arises.
Consumer Protection Act, 2019 — s.69(1)
What you will be asked
When did the problem happen? The date the product failed, the service was refused, or the promised delivery date passed.
How much did you pay for the product or service (₹)? This decides which Consumer Commission hears the case.
Have you complained to the seller or company in writing?
What the plan gives you
The last date to act and how many days remain, worked out from the date you enter; the court, commission or authority that hears it; the steps in order; and a checklist of the documents to collect. Signed-in users can also draft the next document: draft a legal notice to the company; draft the consumer complaint; draft a rera complaint (builder delay).